PRIVACY POLICY

Last updated: September 20, 2026

This Privacy Policy governs the terms of collection, processing, and storage of personal data processed by the online store PupaHome (hereinafter referred to as the Seller or we). We respect your privacy and undertake to protect your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other legal acts of the Republic of Lithuania.

1. DATA CONTROLLER

The controller of your personal data is MB “Pupahome”, email: info@pupahome.lt.

2. WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?

To ensure smooth purchasing and delivery of goods, we collect the following data:

  • For the purpose of purchase and order fulfillment: name, surname, delivery address, phone number, email address, ordered goods, payment information.
  • For customer service purposes: information you provide when contacting us via email or through the contact form.
  • For marketing purposes (only with your consent): email address for sending newsletters.
  • For website operation and analytics purposes: cookies, IP address, connection and browsing history.

3. ON WHAT LEGAL BASIS DO WE PROCESS DATA?

  • Performance of a contract: data is processed to fulfill your order and deliver the goods.
  • Legal obligation: storage of purchase and financial documents (invoices) in accordance with legal acts.
  • Consent: for sending newsletters or optional cookies.
  • Legitimate interest: ensuring the security and operation of the website.

4. TO WHOM IS YOUR DATA TRANSFERRED?

Your data may be transferred only to trusted third parties who assist us in providing services:

  • Payment service providers: Paysera, Revolut, or other licensed banks/operators to process payments.
  • Delivery services (couriers): LP Express, Omniva, DPD, or other partners so that the goods reach your specified address or parcel terminal.
  • Website hosting and IT service providers: Hostinger, etc.
  • Accounting service providers.

We do not transfer your personal data outside the European Economic Area (EEA), except when necessary for the provision of services and provided that appropriate safeguards are ensured.

5. DATA RETENTION PERIODS

  • Orders and financial documents (invoices) are stored for 10 years in accordance with the legal acts of the Republic of Lithuania.
  • Data processed for marketing purposes (newsletters) is stored for 3 years or until the withdrawal of your consent.

6. YOUR RIGHTS

You have the following rights under the GDPR:

  • The right to access your personal data.
  • The right to request the rectification of incorrect or inaccurate data.
  • The right to request the deletion of data (“right to be forgotten”).
  • The right to restrict data processing.
  • The right to withdraw your given consent at any time.
  • The right to lodge a complaint with the State Data Protection Inspectorate (VDAI).

7. COOKIES

Our website uses essential cookies necessary for the operation of the website and cart functions. Analytical cookies (e.g., Google Analytics) may also be used to improve the browsing experience (only with your consent).

8. CONTACTS

If you have any questions regarding this Privacy Policy or the processing of your data, please contact us by email: info@pupahome.lt.

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